Latest posts by Alia Adil (see all)
All of us have experienced a time, when our relationship with important people in our life has gone sour due to lack of communication – either we felt misunderstood, or they felt unheard. Effective communication plays a critical role in building successful relationships, as it is a two-way street; what is said must also be heard.
The art of listening consists of three elements:
- Input (what is being said)
- Process (listening to what is being said and reflecting upon it)
- Output (reaction: verbal or non-verbal)
Prophet Muhammad (sa) demonstrated the most effective communication skills. He was the perfect example of a good listener. Let us highlight some of his listening abilities:
He would turn his body completely towards the speaker
The Prophet (sa) would pay full attention to the person communicating with him. He would turn his head as well as his torso towards the speaker. Such a gesture sends a signal across to the speaker that what I am talking about is of value to the listener. He feels important and this creates a connection between the two, which in turn aids the communication process.
He would maintain eye contact
When conversing with a person of the same gender, maintaining eye contact is vital for effective communication. For the speaker to communicate effectively, he must feel that he is being heard. The act of turning towards the speaker alone does not serve the purpose, if the eyes are focused on something else. Such an attitude reflects the addressee’s disinterestedness in the conversation and lack of concentration on what is being said, which could hamper the communication between the two.
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